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June 16, 2009


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Paul McKey

Ellen thanks for helping refocus learning Professionals to concentrate on the business. A continual struggle is to get LPs to focus the on the ends and the customers and not the means and the process.

Business managers from the 30,000 foot view think in terms of the product they are getting. They don't are for the detail initially, only the salient points. So defining the product is critical!


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